Upon receipt of your order you will receive an order confirmation by email. Studio inventory is limited and every piece is made by hand.

• In-stock pieces ship within 2-3 business days.
• Pieces not in stock are made individually for you and require a 4-6 week production window.

If your order is time-sensitive, please let us know and we will try to accommodate.

• Door-to-door courier: 3-6 business days for in-stock items.
• Shipping cost: ILS 42 each way.
• Free shipping on orders over ILS 600.
• Remote areas may experience additional delays.

Free pickup is available by appointment. Please wait for an email or WhatsApp confirmation that your order is ready. To arrange pickup: +972 54-435-1499.

We ship worldwide by registered mail or courier, quoted individually per destination. Delivery typically takes 7-21 business days. Customs duties, import taxes and local fees are the customer's responsibility.

Under Israeli consumer protection law, an order may be cancelled, returned or exchanged within 14 days of receiving or collecting the item. The piece must be unworn, unused, in its original packaging and accompanied by the receipt. The receipt is emailed with every order and we are happy to reissue it at any time.

For cancellations that are not due to a defect, we may charge a cancellation fee of up to 5% of the item price or ILS 100, whichever is lower. Shipping, insurance and transaction fees already paid are non-refundable, as these are services that were used.

Instead of a refund you may choose a full store credit, usable on the site or by phone order, with no cancellation fee deducted. Credit can be redeemed only once the item has reached the studio and been inspected. Refunds and credits are issued to the purchaser only, not to the gift recipient.

Non-returnable items:

• Custom, made-to-order and one-of-a-kind pieces — special sizing, hand-stamping, engraving, stone changes or designs not photographed on the site.
• Items that have been worn or used in any way.
• Pieces set with diamonds or special gemstones.
• Earrings, for hygiene reasons.
• Final sale and clearance items.

If an item arrives faulty, incorrect or damaged in transit, we will replace it or refund you in full, including shipping, at our expense. Please contact us within 48 hours of delivery with photographs.

Returning the item to the studio is the customer's responsibility. If you choose courier collection, the cost is ILS 42 each way (ILS 84 total) and is deducted from the refund.

To open a return or exchange: WhatsApp +972 54-435-1499 or info@mileguir.com. Please wait for our confirmation before sending anything back. Refunds are issued to the original payment method within 14 days of receiving and inspecting the item.

Accurate measurement of your finger, wrist or ankle is critical — especially for made-to-order pieces, which cannot be returned. Please reach out with any question before placing your order and we will help you find the right size.

We take full responsibility for repairs and adjustments. Manufacturing defects within 6 months of purchase are repaired free of charge, and we are always happy to clean and re-polish your piece at no cost, even years later.

Other repairs (resizing, re-polishing, stone replacement) are available for a modest fee. In all cases, delivering the piece to the studio and covering the shipping cost is the customer's responsibility.